Customer Service We're here to help

Most answers are a click away below. If you can't find what you need, get in touch - we love hearing from you, and many of our improvements started as a customer's question or suggestion.

Get in touch

VICKEREY
1421 Orleans Road #372
East Harwich, MA 02645-2148

Quick answers

Free shipping

Free shipping on orders of $49 or more. Shipping Info

Fast shipping

Most orders ship within one business day, and every order gets a shipment email with tracking. Track your order

Easy returns

Not completely happy? Send new, unused items back within 30 days of delivery. Final Sale items can't be returned. To exchange an item, simply return it and order the item you'd like instead. Return Info

Ways to pay

Your payment is handled securely by PayPal. Pay with PayPal, PayPal Credit and Pay in 4, or pay by card with no PayPal account needed. We never receive or store your card number or security code. Ordering & Payment

Change an order

If your order hasn't shipped yet, email us and we'll gladly make changes.

Out of stock?

Use the "notify me" link on the product page and we'll email you when it's back.

Help topics

Vickerey has been online since 2001, and everything we sell is animal-friendly. Read our story