We want you to be 100% happy with everything you order at Vickerey and stand behind our products and service. If you're not completely satisfied with your purchase, we will gladly credit or refund your new and unused merchandise within 30 days of delivery. For your convenience, we make the return process super easy.
We make it super, super easy. Simply send the item back to us within 30 days of delivery. Simply include your return adderess and order # on the outside of your return package. Our return form is optional, as we do not like to fill out forms like many of our customers (but we have one if you like forms! - see below.). We'll gladly refund the original payment method, less original shipping (gifts can receive store credit). Please note: naturally, Final Sale items and merchandise not in original condition are not returnable. Questions and feedback are always welcome - just email, call, or include a note in your return - we're here to help.
A. Ensure the item is in new, unused, and fabulous condition, tags attached where applicable.
B. Pack it up carefully - you can even reuse the original shipping materials if you'd like, no need to include your packing slip.
C. Send it to us within 30 days of delivery - ways to do this:
Send your return using the delivery service of your choice. Be sure to include your name, return address, and order # on the outside. We suggest sending your return package so that it's trackable & insured, but that's your choice.
1421 Orleans Road # 372
East Harwich, MA 02645
- OR -
For the ultimate convenience, you can request an pre-paid Easy Return Label. It saves you time and effort since you simply drop your package at any FedEx location (view locations nearest you). You pay nothing up front - we'll simply deduct the postage fee from the order refund. To request a Return Label, simply login to your account, go to your Order History and select the details for your order and select [Request Return Label].
If you need a different size of a clothing item, we will ship the new size with Free Shipping. Simply include exchange instructions with your return and we'll set up the exchange order for you. If you prefer, email or call us at 800-963-1050 to set up the exchange.
No wondering, we'll send you an e-mail when your refund is complete - it's fast, generally 1 to 4 business days after we receive your return.
Once you ship your return, you should expect approximately 1 to 2 weeks for your return to be completed. On average, returns are processed with 1 to 4 days from the receipt of your package.
We'll send an email to you upon completion of the credit. In order to ensure receipt of this email, please make sure you turn off your spam filter for firstname.lastname@example.org. If you paid with a gift card, a new gift card will be issued for the amount of the credit and emailed to your specified email address.
How quickly the credit appears on your statement depends on your credit/debit card company. While credits are posted the same day the credit is processed by us, it may take 1 to 2 business days for your bank to show the credit posted on your account.
Depending on the monthly billing of your credit/debit card and what day the credit was processed will determine whether the credit shows on your next bank statement or the one after. Since we will notify when the credit was posted, you will have sufficient information to determine which statement will list your credit.
Of course, we're here to help if you need any assistance.
Your refund will be credited back using the original method of payment used for your order.