Return Info Our satisfaction guarantee

We want you to be 100% happy with everything you order from Vickerey. If you're not, return your new, unused merchandise within 30 days of delivery and we'll gladly refund it.

What can be returned

  • New, unused items in their original condition, with tags attached where applicable.
  • Sent back within 30 days of delivery.
  • Final Sale items can't be returned.

How to return

  1. Check the item - new, unused and with tags on.
  2. Pack it up - reuse the original packaging if you like. No need to include the packing slip.
  3. Label the outside - write your name, return address and order number on the outside of the package.
  4. Send it with the carrier of your choice within 30 days of delivery. We suggest a trackable, insured service, but that's up to you.

Return address

VICKEREY Returns
1421 Orleans Road #372
East Harwich, MA 02645

Your refund

  • We refund your original payment method, less the original shipping charge.
  • We'll email you when your refund is done - generally 1 to 4 business days after your return arrives. Add hello@vickerey.com to your contacts so the email doesn't land in spam.
  • Cards: your bank may take 1 to 2 more business days to show the credit.
  • PayPal: the refund goes back to your PayPal account, and PayPal emails you when it posts.

Need a different size or color?

To exchange an item, simply return it and order the item you'd like instead.

Arrived damaged?

Items damaged in shipping are covered by our satisfaction guarantee. Email hello@vickerey.com with your order number and we'll make it right.

Questions?

We're here to help - email hello@vickerey.com, add a note to your return, or visit Customer Service.