We have chosen FedEx as our express package carrier, as they have a remarkable on-time delivery record and a money-back guarantee for service failures. In the event that your package is not delivered on-time, consistent with the FedEx terms and conditions (see the FedEx
Money Back Guarantee for details) and your order meets our service conditions below, we will gladly refund your express shipment charges.
Terms & Conditions
To qualify for a refund of express shipping charges due to a service failure, you must notify us of the service failure and request a refund of your shipping charges in compliance with the conditions listed below.
| | » | Express shipping is only available for credit card payment orders and charges must be approved prior to shipment. |
| | » | The supplied "Shipping Address" must be to a street address where FedEx delivers (not a P.O. Box), and the delivery address must be complete and accurate. |
| | » | The shipment must not be delayed due to an incorrect/accurate delivery address or ZIP code information or the unavailability or refusal of an appropriate person to accept delivery or sign for the package. |
| | » | The shipment must be not deemed undeliverable or returned by the delivery carrier in accordance with the carriers terms & conditions. |
| | » | Express Guarantee is not offered for delivery on weekends and holidays. |
| | » | Express Guarantee is not offered for orders placed the three calendar days before Christmas. |
| | » | The shipment must not be delayed due to Customs or other regulatory delays. |
| | » | Requests for refund of shipping charges must be received within 15 calendar days of the ship date. |
| | » | Express Guarantee is not offered for shipments damaged during transport. Items damaged in shipment are covered under our Satisfaction Guarantee. |
We reserve the right to cancel an order specifying Express delivery for the following reasons:
